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Ordered some items days ago and still showing awaiting fulfillment. DONT order from this website. You will regret it. Can't believe this company is still in business with this type of service. Never Never Never again will I order from them. They won't be on the retail...
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Company wrote 0 public responses to the review from Jun 29.
1.0
#1292170
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I use to have a neutral opinion regarding your Vacaville, CA store - cute styles, reasonable prices, and decent customer service. My opinion of this store recently changed due to a terrible experience regarding their return policy. Over the weekend I purchased two...
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Company wrote 0 public responses to the review from May 16.
Anonymous
Kelly

The return policy of this store is that they dont return without a recpt. This manager went above what they needed to by allowing an exchange at all for you. Maybe if you were...

#1257254
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I ordered a pair of overalls online and paid with PayPal. I went to my local Aeropostale to simply exchange them for a larger size. I had my receipt but the manager at the store told me they do not return or exchange items purchased online with PayPal. So I left the...
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Company wrote 0 private or public responses to the review from Apr 25.
#1241034
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Aeropostale - Aweful, frustrating

I ordered 37 dollars in stuff with my card. When I checked my bank acount they had charged me 37 dollars plus another 37 dollars. The second charge was a holding fee. Which they did not inform me of when I had purchased my order. Because of this I could'nt pay my cae payment. Because they hold it for 3 to 5 business days. I called them and told them the situation and they told me they couldnt do anything about it. The girl was ruied and I will never oder from areopostale agian!
Company wrote 0 private or public responses to the review from Mar 25.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1218800
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CARD THROUGH paypal, you have to mail it BACK to them. Fair enough. But out of 121.00 worth of returns, they ONLY refund me 80.00??? Then when I call, the lady is so rude! I tried explaining that I had a receipt IN there and had all items I was returning circled. She...
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Company wrote 0 public responses to the review from Feb 21.
2.7
I liked
  • Store customer service was a plus
  • Price was pretty reasonable and good quality
I didn't like
  • Online customer service horrible
#1194600
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Aeropostale - Horrible experience
I came to the aeropostal at Pembroke lakes mall to purchase a couple shorts and shirts I came up to the register there was no one, I waited a couple minutes and a man came . He didn’t say hello he didn’t great nothing I said hi how are you and he didn’t do anything he...
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Company wrote 0 private or public responses to the review from Jan 15.
2.5
#1169630
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Aeropostale - Crap service

Spent 136 bucks and they hit my acct 3 different times!! Not to mention the clothes don't fit like they are supposed to. Highly disappointed!!!
Company wrote 0 public responses to the review from Dec 11, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money
Warranty
Website
#1146044
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Resolved
Aeropostale - Sale price misleading
I purchased a pair of jeans, was suppose to be buy one get one free. They were not. They took a percentage off of each but was not equal to B1G1. Receipt shows 30 percent taken off one pair. I went back and showed cashier, he understood the mistake but did not know how...
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Company wrote 0 private or public responses to the review from Oct 26, 2017.
Anonymous
SmartyPants

Why go through all this Mr Impatient have you ever heard of asking for the manager? And don't say that was the manager because the manager can overwrite anything at the cash ...

Anonymous
Jasper

I've always been dumbfounded by you folks who walk around wearing a clothing brand name on your chest or backside or wherever.Free advertising for someone who just took your m...

2.7
#1121476
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Date of the Incident :- 07/22/2017 Description :- I am hardik patel from cleveland. i am a student at Cleveland State university and doing my graduation in Master of Computer information System. Yesterday i went to aerpostale outlet store in aurora outlet farm. i had...
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Company wrote 0 private or public responses to the review from Jul 23, 2017.
4.4
I liked
  • I like aeropostale
#1078174
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Contact Aeropostale

Mailing Address:
Aeropostale.com
Attn: Aéropostale Customer Service 915 S. Babcock St.
Melbourne, FL 32901
Phone:
(877) 289-2376
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Aeropostale - Desastre

Ayer fuimos mi nina y yo a la tienda yo estaba comprando algo cuando siento que el manager le dice a mi hiba q estaba robando y que no ticara mas los reloj yo le pregunte q pasaba y me dijo que le hablara en ingles q no podia hablar espanol me dibo que me fuera de la tienda que tenia que salir y nos voto fuera de la tienda se llama crist en naples
Company wrote 0 public responses to the review from Jun 07, 2017.
#1057879
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