Aeropostale Phone Numbers and Emails

Toll-Free Number:

  • (877) 289-2376

Aeropostale Email:

Customer Service
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How to Contact Aeropostale Customer Service?

Most Popular Number:

(877) 289-2376
Total calls: 460 Issues resolved: 17 Last call: Mar 24, 2024

What Is the Aeropostale Customer Service Phone Number?

If you need help from an Aeropostale support team representative, call the following toll-free online store number: 1-877-289-2376. By planning your communication with a manager, remember about the following business hours: from 8 a.m. to 9. p.m. EST. At this time, agents are available and can give you answers to any questions. You can ask everything about a particular product from the men’s or women’s line of jeans, ordering features, delivery, and so on. Also, by connecting with the customer care team at the online store contact we mentioned above, you’ll find everything that worries you about the privacy policy described on the online store site.

What Is the Aeropostale Corporate Office Address?

The online store has two corporate office addresses. The first one is Aeropostale 125 Chubb Ave, Lyndhurst, New Jersey 07071, United States. The second one is Aeropostale 11 Pennsylvania Plaza, New York, 10001, United States. Use them if you need to solve corporate-related problems. For example, send a letter with your offers of cooperation, an important document, or other paper correspondence. In this case, check whether you have written all the significant information on the envelope correctly. Due to a minor error in specifying Aeropostale's corporate office address, your letter may never reach the addressee.

How Can I Contact Aeropostale Support via Live Chat?

Aeropostale's customer service team doesn't provide an online chat function on its official website. But suppose you prefer correspondence more than voice communication with a live human at the support number. In that case, you have the possibility to chat with the specialist on the Facebook or Instagram page. For it, click on the appropriate icons under “Follow us” at the bottom. This option is good because you have the possibility to carefully describe your question or problem by attaching visual screenshots of the necessary online store pages, which allows the manager to answer you quickly and objectively.

Can I Email Aeropostale Customer Care?

If you have already tried to communicate with the customer team at the above-mentioned Aeropostale contact, but the manager was unable at this time, write a letter with your question or comment on the online store email. For this, go to the “Contact Us” section and fill out the contact form. Enter all details, including your name, email, and telephone number, correctly. After all, it depends on whether you will receive an answer to your request on time or not.

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Contact Information

Aeropostale Website:

Aeropostale Help Center:

Corporate Office Address:

Aeropostale
125 Chubb Ave,
Lyndhurst, New Jersey 07071
United States

Other Info (opening hours):

8 amto 2 am EST

More contact details

Aeropostale Rating Based on 49 Reviews

Rating details

2.0
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Aeropostale's Customer Service?

Ambrose Hdv
Ambrose Hdv
Feels Disappointed | Dec 12, 2023

Espere mucho y no contestaron

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Anneke Exe
Anneke Exe
Feels Satisfied | Oct 13, 2023

No good

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Frederica Lsj
Frederica Lsj
Feels Disappointed | Aug 26, 2023

You owe me money

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Carsyn Unj
Carsyn Unj
Feels Disappointed | Mar 25, 2023

donde esta mi pedido

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Ardyce Eme
Ardyce Eme
Feels Satisfied | Dec 16, 2022

The best customer service. I'm hoping this will be my last time with my order being stolen and being replaced

Read full quote

Summary of Aeropostale Customer Service Calls

460 TOTAL
CALLS
03:35 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aeropostale?

Shipping and Delivery Question:

  • “Package”
  • “Haven't received order”
  • “Missing package”

Request for Information Question:

  • “Check my order”
  • “To find out if u have a curtain brand of womens capri sweats”
  • “About my package never received it”

Return/ Replace Question:

  • “Return”
  • “Returned item”
  • “Return needs a shipping label”

Payments and Charges Question:

  • “I was charged for shipping and it told me if I spent over $25 I wouldn't have to pay for shipping and I still got charged”
  • “Discount code not working”
  • “To ask for a 20% Discount”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”

Refund Question:

  • “A refund for a return”
  • “Refund”

Cards Question:

  • “My card not working”
  • “Gift card”
  • “To see if they have a credit card”

Product/ Service Question:

  • “Trying to buy a ticket online I haven some issues”
  • “Haven't received order after you told me it was sent out again to my work address”
  • “Paper work”

Employment Question:

  • “Need an old W2”
  • “I havent received my paycheck”
  • “I need my w2”

Staff Question:

  • “Rude employee & defected clothing item”
  • “Horrible customer service”
  • “Service in stoee”

Account Question:

  • “Forgot password”

Other Question:

  • “Wrong price”
  • “Para k me apliquen el descuento en mi orden”
  • “Para midificar mi pedido”

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